Terms & Conditions

Privacy of Your Information

We respect your privacy. We do not outsource, sell, or share your medical or dental records with third parties.

All patient records are owned by Lake Macquarie Dental Practice and are stored securely.

By law, we must keep medical records for 7 years. After this time, records are securely destroyed.

Transfer of Dental Records

If you change dental practices or require specialist care, please contact us.

We will send your dental records, including X-rays, to your nominated practitioner at no charge.

New Patient Booking Deposit

All new patients must pay a $75 booking deposit to secure their first appointment.

• The deposit is applied to your treatment on the day
• If your health fund covers the full cost, the deposit will be refunded to your card
• Refunds can only be made to the original card used

We reserve appointments specifically for you. This deposit helps reduce missed appointments and allows us to offer care to other patients who may be in pain.

Please note: If you do not attend your first appointment, the deposit is non-refundable.

Appointment Confirmation & Cancellation Policy

Appointment Confirmation

All appointments must be confirmed by SMS or phone.

We will:

• Send an SMS
• Send a secondary SMS
• A phone call

If we do not receive confirmation, we may reschedule your appointment.

If you believe you have an appointment but have not received a call or SMS, please contact us.

Cancellations & Missed Appointments

• We require at least 48 hours’ notice to cancel or reschedule
• If a confirmed appointment is cancelled with less than 24 hours’ notice, a $75 deposit will be required to book your next appointment
• If you do not attend a confirmed appointment, a $75 deposit will be required to secure your next booking
• If this occurs again, the deposit will be invoiced as a failure-to-attend fee

Short-notice cancellations affect our ability to provide timely care to all patients.

Long Appointments

For appointments longer than 90 minutes (1.5 hours), the clinician may require a $200 deposit at the time of booking.

This deposit will be taken at the time of booking and is non-refundable if cancelled/rebooked within 48 hours of the appointment time.

Payment Policy

Payment is required on the day treatment is provided.

For treatment plans involving multiple visits, payment arrangements can be discussed with your dentist or the practice manager.

Please note: We do not accept AMEX payments.

Website Disclaimer

This website provides general information only. While Lake Macquarie Dental Practice Pty Ltd aims to keep content accurate and up to date, we are not responsible for errors or omissions. Information may change at any time without notice.

This website does not replace professional dental advice and does not establish a dentist–patient relationship. Diagnosis and treatment must be provided in consultation with a registered dentist.

Contact Us

For further information, please contact us:
reception@lakemacdentist.com.au

Copyright Notice

All content, images, and names on this website may be protected by copyright and trademark laws.

Unauthorised use or duplication without written permission from Lake Macquarie Dental Practice Pty Ltd may result in legal action.